The age of the customer is characterized by customer empowerment, digital technology, and new business models. These factors are changing who buys consulting, what they’re expecting, how consultants execute on these projects, and how clients pay for them. As a result, firms including Deloitte, McKinsey, Booz Allen Hamilton, Cognizant and others are changing delivery, hiring and contracting models to:
Source: Consultancies are adapting to the digital world | Forrester Blogs
Forrester’s Top 10 B2B Marketing Blogs Of 2016 | Forrester Blogs
As the number of days in 2016 winds down, my own days at Forrester are adding
