The Trump administration added another piece to its IT modernization puzzle by detailing what phase two of the Centers of Excellence initiative will look like at the Agriculture Department.
USDA, the pilot agency for the CoE effort, and the General Services Administration outlined their initial thinking around the five focus areas of IT modernization that will move the initiative from planning to implementation. The five focus areas are:
- Cloud adoption
- IT infrastructure optimization
- Customer experience
- Service delivery analytics
- Contact centers
Source: USDA, GSA to award 8 IT modernization contracts by end of fiscal 2018 – FederalNewsRadio.com
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