Seven Steps for Creating a Bottom Line in the Government | IBM Center for the Business of Government

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Most government agencies do not have a clearly defined bottom line. Thus, the managers of the agency often do not know what is expected from them. This column argues that most of the problems in government can be traced to this absence of a bottom line and suggests a tried and tested seven-step process for creating the missing bottom line in government agencies.

Source: Seven Steps for Creating a Bottom Line in the Government | IBM Center for the Business of Government

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