It is the Government’s policy to try to resolve all contractual issues by mutual agreement at the contracting officer’s level without litigation. Often times, it does not seem like this is the Government’s policy at all. There are a few contracting officers out there that fancy themselves as the supreme authority on contractual matters and rebuff any attempts at compromise or resolution. Likewise, there are contractors out there that view any questions or queries from Government officials as personal attacks on their character and integrity. When these two meet, there is little hope of resolution so contracting officers issue their final decision and contractors submit claims.
Source: PNWC’s Government Contracting Update: Contract Disputes – Briefly
New Regulation Formalizes Ombudsman Practice and Identity for IDIQ Contracts
An ‘ombudsman’ is an official charged with addressing and/or investigating the interests of individuals’ or companies’