Understanding Your Customer’s Perspective – Think “Whole Context” – Hank Barnes | Gartner

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It is important to remember that each of our world views is skewed by our own perspective.   In marketing and sales, this can lead to a distorted sense of the reality of our customers. That distorted reality leads  to all sorts of issues: Misaligned expectations:  We forecast a deal when the customer is not even …

Source: Understanding Your Customer’s Perspective – Think “Whole Context” – Hank Barnes

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